FAQ

Last updated: February 2026

ORDERING & PRODUCTION
Q: Are your items made to order?
A: Yes. Every piece is made-to-order to ensure premium quality and reduce waste.

Q: How long does production take?
A: Production usually takes 2–7 business days before shipping.

SHIPPING & DELIVERY
Q: Where do you ship?
A: We ship worldwide. Shipping availability and rates are shown at checkout based on your location.

Q: How long does shipping take?
A: Delivery times depend on your country and the shipping option selected at checkout. You’ll see an estimated delivery window before payment.

Q: Will I receive tracking?
A: Yes. As soon as your order ships, you’ll receive a tracking email.

Q: Do you offer free shipping?
A: Free shipping promos may apply and will be displayed on-site and at checkout when available.

RETURNS, REFUNDS & EXCHANGES
Q: What is your return policy?
A: Because every item is made-to-order, we do not accept returns for wrong size, change of mind, or style preference.

Q: What if my item arrives damaged or incorrect?
A: Contact us within 7 days of delivery and we’ll make it right. Please include your order number and clear photos.

Q: Do you offer exchanges?
A: We only replace items that are defective or incorrect.

SIZING & PRODUCT CARE
Q: Are your tees true to size?
A: Yes. Most customers choose their regular size. For the best fit, check the size chart on each product page.

Q: How do I wash and care for my apparel?
A: Machine wash cold, inside out, with similar colors. Hang dry recommended to preserve print quality.

PAYMENTS & TAXES
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, and Shopify’s secure checkout options.

Q: Will I be charged tax or import fees?
A: Taxes are calculated at checkout when applicable. International customers may be responsible for import duties depending on local laws.

CONTACT
Q: How can I contact support?
A: Email hello@just-originals.com with your order number.
Support hours: Monday–Friday, 5 PM – 10 PM (GMT)